bb98 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how bb98 ("bb98", "we", "us", "the Platform") collects, uses, discloses, and safeguards personal information provided by or collected from users ("Player", "you") who access or register on the bb98 website and platform at bb98.asia.

By registering an account with bb98 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy should be read together with our Terms & Conditions.

bb98 is committed to handling personal data with care and transparency. We recognise that Pakistani players – whether in Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad – entrust us with sensitive information and we take that responsibility seriously.

2 Data We Collect

bb98 collects personal data in the following categories:

We do not collect sensitive personal data such as biometric data, religious beliefs, or political opinions.

3 How We Use Your Data

bb98 uses your personal data for the following purposes, each of which requires a lawful basis:

• Account Management: Creating, maintaining, and securing your bb98 account, including login authentication and two-factor verification.
• Payment Processing: Facilitating PKR deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, and processing withdrawal requests to your nominated payment method.
• Identity Verification (KYC): Verifying that you are aged 18 or over, confirming your identity for large withdrawal requests, and meeting applicable anti-money laundering obligations.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and to action any self-imposed limits, cool-off periods, or self-exclusion requests you have made.
• Customer Support: Responding to queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Security and Fraud Prevention: Detecting, preventing, and investigating fraudulent activity, bot usage, account manipulation, and money laundering.
• Service Improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience for Pakistani players.
• Legal Compliance: Meeting any legal or regulatory obligations applicable to bb98's operations, including record-keeping requirements.
• Marketing Communications: Sending promotional offers and updates, only where you have provided explicit consent to receive such communications. You may opt out at any time.

4 Disclosure of Personal Data

bb98 does not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:

• Payment Service Providers: JazzCash, Easypaisa, and connected banking partners receive only the transaction data required to process your payment. They act as independent data controllers for their own services.
• Game and Technology Providers: Game providers such as JILI, PG Soft, Pragmatic Play, and Evolution Gaming may receive session identifiers and bet data necessary to operate their games. These providers are bound by data processing agreements with bb98.
• Identity Verification Services: Third-party KYC providers may process your identity documents to verify your age and identity. All such providers are contractually bound to handle your data in accordance with this Policy.
• Legal and Regulatory Authorities: bb98 may disclose personal data where required by law, court order, or regulatory authority, including where required for anti-money laundering or counter-fraud investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy.

In all cases, data sharing is limited to the minimum necessary for the stated purpose.

5 Data Retention

bb98 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a period of at least 5 years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Payment and Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• KYC Documents: Retained for the period required by applicable regulations, typically 5 years from the end of the customer relationship.
• Support Communications: Retained for 2 years from the date of the interaction, or longer where a dispute remains unresolved.
• Usage and Analytics Data: Retained in aggregated, anonymised form indefinitely. Identifiable usage data is retained for up to 2 years.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

6 Cookies and Tracking Technologies

bb98 uses the following types of cookies on its platform:

• Essential Cookies: Required for core platform functions including login session management, security tokens, and navigation. These cannot be disabled without affecting platform functionality.
• Preference Cookies: Store user preferences such as language settings and display options. Used only where consent has been provided.
• Analytics Cookies: Collect aggregated information about how players use the bb98 platform to help us improve performance and user experience. Used only where consent has been provided.

You may manage your cookie preferences through your browser settings. Disabling essential cookies may impair the operation of the bb98 platform.

7 Security of Your Data

bb98 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the bb98 platform.
• Encrypted storage of sensitive data at rest, including payment references and identity documents.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Automated session management including timeout after periods of inactivity.
• Two-factor authentication (2FA) available to all account holders to protect login access.
• Regular security assessments of platform infrastructure and third-party integrations.

While bb98 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are encouraged to enable 2FA on your bb98 account and to use a strong, unique password. If you believe your account has been compromised, contact bb98 support immediately via live chat.

8 Your Rights

Subject to applicable law and bb98's regulatory obligations, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data bb98 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to retention obligations.
• Right to Restriction: You may request that bb98 restrict processing of your personal data in certain circumstances.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact bb98 support via live chat or email at [email protected]. We will respond to all requests within 30 calendar days. Some requests may require identity verification before they can be actioned.

9 Children's Privacy

The bb98 platform is strictly for individuals aged 18 or over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on bb98, please contact our support team immediately.

10 Changes to This Policy

bb98 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file or via an in-platform notification prior to the change taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the bb98 platform following notification of a material change constitutes your acceptance of the revised Policy.

11 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bb98, please contact us through the following channels:

• Live Chat: 24/7 live chat support, available within your bb98 account dashboard.
• Email: [email protected]
• Support Page: Visit our Support page for additional contact options.

Our support team provides assistance in English and Urdu and serves bb98 players across Pakistan. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days.